FAQS
Orders & Shipping
How long does shipping take?
Shipping times vary depending on the destination. Most orders are delivered within 5–12 business days after processing. Delivery times are estimates and may vary due to customs procedures, carrier delays, or other circumstances outside our control.
Do you ship internationally?
Yes. We offer international shipping to many countries and regions. Shipping availability and delivery options are displayed at checkout.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. You can also check the status of your shipment through our Track Your Order page.
How long does order processing take?
Orders are typically processed within 1–3 business days before shipment. Processing times may be longer during holidays, product launches, or periods of high order volume.
Products & Usage
What is Northly Origin Magnesium Cocoa?
Northly Origin Magnesium Cocoa is a thoughtfully formulated evening wellness drink designed to become an enjoyable part of your nighttime routine.
What ingredients does it contain?
Our current formula features magnesium glycinate, L-theanine, and ashwagandha, combined in a convenient cocoa drink format. Please refer to the product packaging and product page for the complete and most up-to-date ingredient list.
How do I prepare Magnesium Cocoa?
Mix one serving with the recommended amount of warm water or milk and stir thoroughly. Always follow the preparation and serving instructions provided on the product packaging.
When should I drink it?
Magnesium Cocoa is designed to fit naturally into your evening routine. Many customers choose to enjoy it before bedtime as part of their wind-down ritual.
How often should I use it?
Follow the recommended serving instructions provided on the product packaging. Do not exceed the recommended daily serving.
Does Northly Origin Magnesium Cocoa contain caffeine?
Cocoa naturally contains small amounts of caffeine and other naturally occurring compounds. Please check the product packaging for the most accurate information about the final formula.
Will this product make me fall asleep immediately?
No. Northly Origin Magnesium Cocoa is not a sleeping medication and is not intended to cause immediate sleep. It is a wellness product designed to complement a relaxing evening routine.
How long does it take to notice results?
Individual experiences vary depending on factors such as lifestyle, diet, routine, and individual circumstances. We do not guarantee specific results or outcomes.
Who should consult a healthcare professional before using the product?
If you are pregnant, nursing, taking medication, have a medical condition, or have questions about whether the product is appropriate for you, consult a qualified healthcare professional before use.
Can children use Northly Origin Magnesium Cocoa?
Our product is intended for adults unless otherwise stated on the product packaging. Keep out of reach of children.
Returns & Quality
Do your products include a warranty?
Because Northly Origin products are consumable wellness products, they do not include an electronic-device warranty. However, our Quality Policy covers eligible issues such as products that arrive damaged, defective, incorrect, compromised, or improperly sealed.
What is your return policy?
Return and refund eligibility is determined according to our Refund Policy. Because our products are consumable goods, certain opened or used products may not be eligible for return.
What should I do if my product arrives damaged, incorrect, or compromised?
Please contact our customer support team promptly with your order number, a description of the issue, and clear photos of the product and packaging. Keep the affected product and packaging until our team has completed its review.
Customer Support
How can I contact customer support?
You can reach our support team at:
Our team typically responds within 24–48 business hours.