Refund Policy

Refund and Return Policy

Last updated: 1 August 2026

At Northly Origin, we want every order to arrive correctly and in good condition. This policy applies to purchases made through northlyorigin.com.

1. Change-of-Mind Returns

You may request a return within 14 days of receiving your order. Because Northly Origin Magnesium Cacao is a consumable product, returned items must be unused, unopened, in their original packaging, and have the safety seal fully intact.

To start a return, email contact@northlyorigin.com before sending the product. Include your order number and the reason for the return. We will provide the return instructions and return address. Returns sent without approval may not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns. This does not affect any statutory rights that apply to faulty, damaged, or incorrectly supplied products.

2. Damaged, Incorrect, or Faulty Products

Please inspect your order when it arrives. If the product is damaged, incorrect, or appears faulty, contact us promptly at contact@northlyorigin.com with your order number and clear photographs of the product and packaging. If the issue is confirmed, we will offer an appropriate replacement or refund and cover reasonable return costs where required.

3. Items We Cannot Accept for Change-of-Mind Return

• Opened or used consumable products
• Products with a broken or removed safety seal
• Items not returned in their original condition or packaging
• Gift cards

These exclusions do not limit your rights when a product is faulty, damaged, or not as described.

4. Refunds

We will notify you after the return has been received and inspected. If approved, the refund will be issued to the original payment method. Your bank or payment provider can take an additional 5–10 business days to display the refund.

Original shipping charges are not normally refundable for change-of-mind returns. If the order was faulty, damaged, or incorrectly supplied, any refund of delivery charges will be handled in accordance with applicable consumer law.

5. Order Cancellation

If you need to cancel an order, contact us as soon as possible. We will try to cancel it before dispatch, but cancellation cannot be guaranteed after processing has started. If the order has already shipped, the return terms above apply.

6. Contact

Email: contact@northlyorigin.com